SC often prevents remote mouse control

Single Click discussions / bugs

SC often prevents remote mouse control

Postby dlapointe » 2015-04-28 16:03

Starting with update 2014, and the latest 2015, SingleClick will often remove my control of the remote session. I am still connected and see the screen, however I have no mouse control (refresh or sending cntrl alt del doesn't help). The control can often come back if the user I am connected to moves the mouse or closes the windows/program which seems to cause this. With the latest 2015 update, this problem can be easily duplicated when launching 'Computer Management', where everything is working fine until I launch computer management to view services for instance, my mouse control is taken away and can only view the remote session. Very frustrating. I am using uvnc viewer ver. 1.2.0.5 32 bit (happens with older viewer versions as well). This only seems to happen connecting to Win7 and Win8 clients.

Is there any way to get around this?

I've been using SC since 2005, any help is greatly appreciated.
dlapointe
 
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Joined: 2012-08-22 15:04

Re: SC often prevents remote mouse control

Postby Rudi De Vos » 2015-04-29 08:02

What you see is UAC protection.
As soon as a window that required AUC to open is in the foreground the mouse get locked until this window is closed or minimized.

workaround
see remark on creator page
http://www.uvnc.com/downloads/single-cl ... loads.html
UAC: sc is running as user, this does NOT allow UAC access.
-UAC windows are view only. (you now stay connected in view only mode)
-When the UAC window ( not the popup, the one that has the elevated permission) is closed or minized, you get back full access.
Update 27/08/2009, the user is only asked once to give UAC permission ( add [DIS_AUC] )
helpdesk.txt
[DIS_UAC]

with [DIS_AUC] you have mouse access to the special windows.
OR try creator
Same as pevious, but exe request UAC on start
Rudi De Vos
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Re: SC often prevents remote mouse control

Postby dlapointe » 2015-04-30 13:04

Ty for responding. I failed to mention I do use [DIS_UAC] as the last line in helpdesk.txt when compiling. The end user does not see any UAC window when this happens.
dlapointe
 
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Re: SC often prevents remote mouse control

Postby Rudi De Vos » 2015-04-30 20:06

1) What download (creator) are you using, the one that request UAC on start or the one that run as default user.

2) If the remote desktop user has no admin permissions [DIS_UAC] wil fail
Rudi De Vos
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Re: SC often prevents remote mouse control

Postby dlapointe » 2015-04-30 22:11

*update* I recompiled using the second option 'Same as previous, but exe request UAC on start' and it seems to have corrected the issue I was having before when using the 1st option that doesn't request UAC on start. Just wanted you to be aware. *update*
1) What download (creator) are you using, the one that request UAC on start or the one that run as default user.
a) UltraVncSC update Feb 2015, 1st option, not the 'Same as previous, but exe request UAC on start" from: http://www.uvnc.com/downloads/single-cl ... loads.html

2) If the remote desktop user has no admin permissions [DIS_UAC] wil fail
a) Yes, the account(s) have local admin rights to their PCs (member of administrator local group)

thanks again for the quick reply's and help!

Below is a copy of my helpdesk.txt for reference:
Code: Select all
[TITLE]
Remote PC Support

[HOST]
-->> DOUBLE CLICK HERE to start connection <<--
-connect my address:5500 -noregistry

[TEXTTOP]
PLEASE CALL 207-xxx-xxxx before connecting


[TEXTMIDDLE]
REMOTE PC REPAIR over your Internet connection!

[TEXTBOTTOM]
~ All major credit cards accepted ~

[TEXTRBOTTOM]
          www.mywebsite.com

[TEXTRMIDDLE]
          CALL> 207-xxx-xxxx <CALL

[TEXTRTOP]
          Remote Computer Repair

[TEXTBUTTON]
Our Website

[WEBPAGE]
http://www.mysite.com/

[TEXTCLOSEBUTTON]
Exit

[DIS_UAC]
dlapointe
 
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