I hope someone could help me out with this one as I've been looking all over the SC forums but couldn't find the answer to this.
I've been using PC Helpware for nearly a year now at our support desk to connect to our customers, however we prefer to use the file transfer option as we need to send new software to our customers on a regular base.
Therefor I've decided to take a look at Single Click and see if I can get it to work, however I've ran into some issues. Currently with the PC Helpware version we're running we're connecting the Support Employee and the Customer based on the call number we're working in, therefor the ID has to be variable. Something I haven't come across with Single Click. Is it possible to make this or is there a way to make this based on the current Single Click software?
We're already using UltraVNC to connect to the systems where we can establish a steady VPN connection with, so the use of the UltraVNC client in listening mode shouldn't be an issue normally. However, would it be possible to use a completely different client, like with PC Helpware?
Basically all we're currently looking for is a bit more stable version of PC Helpware with file transfer, however the PC Helpware forum is pretty much dead and I doubt there's still development going on.
Thank you in advance for your answers.