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cannot control the server machine

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keneso
Posts: 5
Joined: 2014-08-07 19:56

cannot control the server machine

Post by keneso »

Hi,

I really did read the FAQ, and some of other threads about the issue, but I'm still confused, and need help.

Some system info:
server running win8.1 laptop
viewer running win8.1 pro desktop with two monitors

Installed only silent server on laptop
Installed only viewer on desktop

On the server:
I set two different passwords for vnc, and view-only
under keyboard & mouse I have not checked anything (all 3 options are blank)

When I connect from the desktop I can see the laptop, but can do anything, there is a very small square as the cursor that I can move around.

Please note I am not an IT person, and need as simple as possible language, I am using ultravnc to control the laptop that is at a store where I am not always present.

Thank you
Bonji
100
100
Posts: 339
Joined: 2008-05-13 14:54

Re: cannot control the server machine

Post by Bonji »

Once connected with the viewer, click the 3rd viewer toolbar button (Show Connection Options...) and make sure "View only (inputs ignored)" is not checked.
-Ben
keneso
Posts: 5
Joined: 2014-08-07 19:56

Re: cannot control the server machine

Post by keneso »

Sorry for late reply, travelling w/o connection.

Thank you for the reply, but like said that option is left blank (not checked).
Bonji
100
100
Posts: 339
Joined: 2008-05-13 14:54

Re: cannot control the server machine

Post by Bonji »

The "View only (inputs ignored)" setting is under the Display section and not the Mouse and Keyboard section.

If that is not checked, then I would recommend removing uVNC from the server and re-install with a new configuration file (ultravnc.ini).
-Ben
keneso
Posts: 5
Joined: 2014-08-07 19:56

Re: cannot control the server machine

Post by keneso »

Thank you.

I am away from the intended viewer, I installed the viewer on a windows 7 laptop, and was able to connect, and control the server, I did not do anything differently in this installation than the previous one on the desktop machine; I hope when I get again to that one it'll be just what you suggested; I don't recall that setting during connection screen, but I'll double check when I'll be back - will be a few days before I can do that.
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