I've tried searching this site for help, but to be honest most of what is written is simply too confusing for me. I have installed the software on my work & home computers based on someone else's suggestion. Both computers have Windows 8.1 if it matters, but not the pro version that comes with remote desktop. I need to be able to work from home from time to time. Both computers are on networks using verizion fios routers. I used ipchicken.com to get the ip for the work pc. It starts with 173 if this means anything to you guys. When I tried to connect, the status box shows connecting for a while & then says failed to connect to server. I never get a chance to type in a password. Because I am not at work while trying to test this, I have no way of knowing of changing anything on that computer without driving back to work. Can someone please tell me what could be causing this issue & what I should attempt to do to resolve this issue---keeping it in simple terms????