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Missing buttons?

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TezlaByte
Posts: 3
Joined: 2016-10-18 11:33

Missing buttons?

Post by TezlaByte »

Hello!

I've upgraded our solution using repeater on a server.
* Repeater Build 1300
* UltraVNC 1.2.1.1
* Compiled a "Computer-Support" program using http://support1.uvnc.com/cgi-bin/upload4.pl
** Side question: Is it better using http://support1.uvnc.com/cgi-bin/upload9.pl?
(were using Win7 primarily)

Connection works and all, but I hear from colleagues that sometimes after maybe two minutes, the supporter only can view and mouse/keyboard is disabled - I've tried that myself and then you'd have to ask the user to click = not good support.
It seems that this is NOT the case when we find the IP and connect directly ...

That opens another problem, that when using the repeater solution (being slower) we loose some buttons:
* Toggle Remote Input and Remote Black Monitor
* Open File Transfer
* Select Single Windows
* Select Full Desktop / Switch Monitor
* Open Chat

Especially the "Switch Monitor" is missing since all users have two screen and ie opening explorer.exe sometimes opens on another screen and we need the user to drag the window to our visible screen ... :-/

That was not the case before upgrading. (although we needed to doubleclick the "Switch Monitor" before it did anything)

Soooo ehm... What did I do wrong/what am i missing? :mrgreen:
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Rudi De Vos
Admin & Developer
Admin & Developer
Posts: 6832
Joined: 2004-04-23 10:21
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Re: Missing buttons?

Post by Rudi De Vos »

SC isn't winvnc from the main releases. It's a different soureccode based on the old rfb protocol.
On top of the page you have the viewer+encryption plugin required for SC.
http://www.uvnc.com/downloads/single-cl ... loads.html

The nieuw viewer try to be compatible with older versions, but doing this he remove incompatable parts ( buttons)

Try first with this viewer.
The online creators have there own embedded winvnc SC
TezlaByte
Posts: 3
Joined: 2016-10-18 11:33

Re: Missing buttons?

Post by TezlaByte »

Hi Rudi!

Thanks for reply and sorry for replying so late.

I have the time for this project now, I have a lot of jobs on work and now this has moved up the ladder :)

I've tested something.

Downloaded the SC winviewer.exe you linked to, and compiled a new "Computer-Support" file with SC compiler - I tried the two latest:
"Same as pevious, but exe request UAC on start"
and
"Experimental June 2015 win8 win10"

My button is back, so we can see both monitors - that's great.

But the only problem is, and was also a problem before, that the connection stops for the supporter. I can still see what's going on, but cannot move the mouse.
(Testing with a virtual machine on my local machine, so I can see the "error" immediately)

I will try with the third latest compiler right now, but don't think I'm in any luck


Also, the repeater service on the server isn't working it seems, we need to start the "UltraVNC Repeater" manually after fx. a reboot
TezlaByte
Posts: 3
Joined: 2016-10-18 11:33

Re: Missing buttons?

Post by TezlaByte »

Bonusinfo:

It seems that I can "disconnect" myself instantly if I open Task Manager and under "Processes" hit the button "Show from all users ..."

I was trying the tabs back and forth some time, and tried it twice - exactly when I hit that button, I'm set in "View Mode" only.
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Rudi De Vos
Admin & Developer
Admin & Developer
Posts: 6832
Joined: 2004-04-23 10:21
Contact:

Re: Missing buttons?

Post by Rudi De Vos »

Task Manager with show all users run in UAC mode, if SC is not running UAC input from SC to windows is blocked as long as taskmgr is not minimized. You get in some view only mode ( mouse click and keyboard is blocked, but you can still move the mouse)

SC -> option ( helpdesk.txt) to allow UAC need to be added

see remark:
Update 27/08/2009, the user is only asked once to give UAC permission ( add [DIS_AUC] )
helpdesk.txt
[DIS_UAC]
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