Can't log into my laptop from desktop

[ep2021]

Hi there,

So my geek friend recommend this software a couple of years ago & it worked fine & now all of a sudden no matter what I do, it won't log me in.

At first the view p/w worked, but when I tried the access p/w it wouldn't log me in.

I keep getting authentication denied or rejected & then sometimes it won't even give me the p/w field to put a p/w in.

I even updated the software on the laptop & now I can't even view.

I just got in. Why, we have NO IDEA & I still can't X out of a Chrome tab so it's not working.

Help

Thanks