I take this post back 'cos I'm working on a similar solution, but on the present release of PCHelpWare available (i.e. V2 RC1)... the idea is that I work on a website (let's call it "WebSite"):
- on the WebSite I have a pchw basic package (e.g.: I create locally one package with the standard procedure then upload it);
- I create an ID "on-the-fly" based on the current user (logged in the WebSite);
- a new custom package is built (self-extracting zip with ".exe" extension) changing "pchelpwareS.ini" file ("Hostname" row) inside the original one, leaving all other rows untouched;
- the new package is served as a downloadable ".exe" to the user.
Before coding... just updating "pchelpwareS.ini" would be enough?
My idea is that users would log in the WebSite and starts a support session with a "single-click" action (actually: download and run the package).
Moreover: what if more than one user run PCHelpWare at once?