Chunkvnc - Instantsupport.exe shown as malware

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Chunkvnc - Instantsupport.exe shown as malware

Postby winman » 2013-12-23 14:24

We are using Chunkvnc from a long time. But it is shown as malicious by so many antivirus. I have Instantsupport.exe in my website which my customers download to connect us remotely. But when file is downloaded by using google chrome it shows that file is malicious. When i checked in webmaster tools of google it was showing that Instantsupport.exe is malicious. So now google chrome shows error as malicious for any file downloaded from my website.It is because of the Instantsupport.exe which is considered as malware by google, now shows same message for all files downloaded from my website. So i want to know what is the problem with this Chunkvnc? How it can be solved?

The file Instantsupport.exe can be downloaded here which gives error ftp://www.incometaxsoft.com/files/InstantSupport.exe
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Re: Chunkvnc - Instantsupport.exe shown as malware

Postby Rudi De Vos » 2013-12-23 15:34

https://www.virustotal.com/nl/file/8bbd ... /analysis/
2 / 49
Kingsoft Win32.Troj.AutoIt.c.(kcloud) --> autoit is detected as malware
Rising AU3SCRIPT:Dropper.Insrun!1.9E21 --> autoit is detected as malware

Try to create it with an other version of autoit, looks like the sfx made by autoit are false positives
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Re: Chunkvnc - Instantsupport.exe shown as malware

Postby exclusivebiz » 2014-01-31 22:31

Hi, I have the same problem when clients use Chrome.
I updated my AutoIT to the latest version and generated a new remote file. Unfortunately that did not resolve the issue.
Does any one have any other solutions for this?
Which version of AutoIT worked best?
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Re: Chunkvnc - Instantsupport.exe shown as malware

Postby novakite » 2014-05-21 16:02

Today have got a lot of problem with my remote cliente.

https://www.virustotal.com/es/file/3e8e ... 400687802/

This is the last versión of ChunkVNC

Anybody can helpme?
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Re: Chunkvnc - Instantsupport.exe shown as malware

Postby gumbo » 2014-07-12 12:14

and trend micro will black list your website if it finds it as a download. that's a real pain
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Re: Chunkvnc - Instantsupport.exe shown as malware

Postby winman » 2014-10-08 10:59

We have noted that the team viewer and ammy admin is not blocked by antivirus . What may be the reason the chunkvnc being blocked ? what are the technologies they have used ?
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Re: Chunkvnc - Instantsupport.exe shown as malware

Postby lns » 2015-08-05 17:38

Sorry to resurrect an old thread but I'm now having the same issue. Google has blacklisted my website because of it and even AVG (one of the last Antivirus vendors that left it alone) is now detecting InstantSupport.exe as malware. Ugh.
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