Can't connect using shortcut

[theitgui]

I have an issue with 1.4.3.6 where I cannot connect to any host using a shortcut, I get a generated event in Event Viewer (ID 1000, 1001) each time:

Faulting application name: vncviewer.exe, version: 1.4.3.6, time stamp: 0x65302d38
Faulting module name: vncviewer.exe, version: 1.4.3.6, time stamp: 0x65302d38
Exception code: 0xc0000409
Fault offset: 0x00000000001eeb9c
Faulting process id: 0x1584
Faulting application start time: 0x1DB8C5249D51A74
Faulting application path: C:\Program Files\uvnc bvba\UltraVNC\vncviewer.exe
Faulting module path: C:\Program Files\uvnc bvba\UltraVNC\vncviewer.exe
Report Id: 7d49e6c9-9170-491e-976d-2aaba8d6ff0e
Faulting package full name:
Faulting package-relative application ID:

Fault bucket 1767342783733841224, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: vncviewer.exe
P2: 1.4.3.6
P3: 65302d38
P4: vncviewer.exe
P5: 1.4.3.6
P6: 65302d38
P7: 00000000001eeb9c
P8: c0000409
P9: 0000000000000005
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.c8041570-fb39-475a-b471-d1a72adbd135.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.df26d56b-42a5-48bc-b068-32c7bfa336a2.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.be9e53dc-33ce-4b2e-9dca-318f7a8fdd43.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.a96aa465-5740-4fc0-b7e9-9788ad02303f.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.40a4abe0-0d81-471e-b31d-b3b5ab13dc9a.tmp.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_vncviewer.exe_dae9cf3b456ebff78e295ca5ceabd42350e39c70_ee12d1e9_5ebef15f-0d3c-4b08-b413-0c823dd1ed57

Analysis symbol:
Rechecking for solution: 0
Report Id: 7d49e6c9-9170-491e-976d-2aaba8d6ff0e
Report Status: 268435456
Hashed bucket: 0bcd676e823a88f4c886dce5e4ce3d48
Cab Guid: 0

[Rudi De Vos]

The content of the shortcut would be handy, adresses don't give any info to repeat it.
The find issue's i need to be able to run it in debug mode.
Does 1.5.0.x have the same issue ?

[theitgui]

I'm unsure of how I can share context of the shortcut. I am connecting to an internal server using a shortcut that works on other UVNC installs. It does still happen on 1.5.0.x

[Rudi De Vos]

I need to be able to repeat it.

Is it a shortcut issue ? Does clicking on the vncviewer.exe direct works.
A viewer issue ?
Does it only happen when you connect to a specific server?
What version is that server ?
Does the viewer try to connect, do you get a password dialog?

Please try to give as much info you can so we can repeat it debug mode

Thanks for the feedback

[theitgui]

It is on any server/workstation, they're running 1.4.3.6 at the moment. If we connect to it and save a shortcut with the password, running it results in a spinning blue circle and UltraVNC does not appear. The only indication that it was run is a jump list item for "recent" on the icon and the event viewer entries. On 1.6.0.0 I it acts the same. I have tried multiple versions. I believe it started when I switched to a development version. I can connect to these servers directly from vncviewer.exe. All these shortcuts work on all other workstations, it happens on any user on my workstation.

Scott

[Lxcky]

I had a similar problem. I had tried different versions. But always with x64. Now I have tried the latest version with x86 and have no more problems with the shortcuts.

[theitgui]

I had a similar problem. I had tried different versions. But always with x64. Now I have tried the latest version with x86 and have no more problems with the shortcuts.

This worked for me, thank you!