OneClick:Win8/7/Vista VNC Helpdesk Remote Support System

[Advantig]

whats the difference between remotezilla and Oneclick? I need something that I can remote in to my employees without them having to do pretty much any kind of setup. Something along the lines of teamview but better then teamview...

[topic=6593][/topic]

[pgmoney]

OneClik has been updated.

http://www.advantig.com/oneclick -or- http://www.vnchelpdesk.com

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Changes
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Version 2.0.7.0 build 200910312030
---------------

Updated with latest 1.0.8 winvnc.exe and vncviewer.exe + Advantig mods.

[Advantig]

http://www.advantig.com/oneclick -or- http://www.vnchelpdesk.com

---------
Changes
---------

Version 2.0.7.0 build 200910312030
---------------

- Updated with latest 1.0.8 winvnc.exe and vncviewer.exe + Advantig mods.
-- Added balloon messages to file transfer actions.

[Advantig]

OneClick has been updated.

http://www.advantig.com/oneclick -or- http://www.vnchelpdesk.com

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Changes
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Version 2.0.7.0 build 200911051600
----------------------------------------------

Improved running service mode customer modules in restricted user accounts

[pgmoney]

OneClick has been updated.

http://www.advantig.com/oneclick -or- http://www.vnchelpdesk.com

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Changes
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Version 2.0.7.0 build 200911061130
----------------------------------------------
- Fixed file transfer crash in VncViewer.exe version 1.0.8

[amn0270]

I am testing this new version of OneClick and trying to get this to run in a user account on XP that is only a member of Users group and because of that it denies access to the service manager so it apparently cannot install itself as a service and because of this it disconnects itself when I log out of the users account. I want to be able to switch between user accounts or reboot the machine while keeping it running but that does not seem possible if OneClick is launched inside a user account that lacks Administrator access. Can anything be done about this aside from giving the user Administrator rights.

Thanks in advance,
Adam

[gunsmoke]

How do i get this thing to work?

It seems like you can edit the helpdesk.txt ...etc but the file i downloaded is called "Advantig-OneClick-Setup.exe" .

Where is the guide??

[Advantig]

I want to be able to switch between user accounts or reboot the machine while keeping it running but that does not seem possible if OneClick is launched inside a user account that lacks Administrator access. Can anything be done about this aside from giving the user Administrator rights.

After connecting run the customer module again using the run-as command. It will disconnect the existing session and reconnect as a service.

[Advantig]

How do i get this thing to work?

It seems like you can edit the helpdesk.txt ...etc but the file i downloaded is called "Advantig-OneClick-Setup.exe" .

Where is the guide??

The users manual and quick start guide are installed with the program.

[Advantig]

OneClick 2.0.8 has been released.

http://www.advantig.com/oneclick -or- http://www.vnchelpdesk.com

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Changes
---------

Version 2.0.8.0 build 201001061415
----------------------------------
- Updated UVNC programs to latest version 1.0.8.2.

[gunsmoke]

How do i get this thing to work?

It seems like you can edit the helpdesk.txt ...etc but the file i downloaded is called "Advantig-OneClick-Setup.exe" .

Where is the guide??

The users manual and quick start guide are installed with the program.

Thanks for the reply

Ill install it and see how i go .

[Advantig]

OneClick 2.0.9 has been released.

http://www.advantig.com/oneclick -or- http://www.vnchelpdesk.com

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Changes
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Version 2.0.9.0
----------------------------------
- All menu text is now user configurable by editing the CustomText.ini
file in the SC Source Folder. Useful for supporting users that don't
speak English.

- Now uninstalls other VNC services (not just UltraVNC)
if running in service mode to allow the OneClick UltraVNC service
to start and reconnect after reboot. The other service is re-installed
when the OneClick session ends.

- Updated UVNC program to latest SVN version.

[Advantig]

OneClick 2.0.9.1 has been released.

http://www.advantig.com/oneclick -or- http://www.vnchelpdesk.com

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Changes
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Version 2.0.9.1
----------------------------------
- Added shortcut to desktop to force a reconnect to the technician.

[sure]

OneClick 2.0.9.1 has been released.

http://www.advantig.com/oneclick -or- http://www.vnchelpdesk.com

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Changes
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Version 2.0.9.1
----------------------------------
- Added shortcut to desktop to force a reconnect to the technician.

Yet another one of those badly tested software distributions.
I mean really. Did you ever test this yourself?

I installed this thing, but there is no "Customer Modules" folder, where your Manual talks about. It says:
Run the “Create a Customer Module” program
well, there IS NO “Create a Customer Module” program to be found anywhere on my harddrive right now. Bull*$$#% software.


Edited by supercoe for language.

[pgmoney]

OneClick 2.0.9.1 has been released.

http://www.advantig.com/oneclick -or- http://www.vnchelpdesk.com

---------
Changes
---------

Version 2.0.9.1
----------------------------------
- Added shortcut to desktop to force a reconnect to the technician.

Yet another one of those badly tested software distributions.
I mean really. Did you ever test this yourself?

I installed this thing, but there is no "Customer Modules" folder, where your Manual talks about. It says:
Run the “Create a Customer Module” program
well, there IS NO “Create a Customer Module” program to be found anywhere on my harddrive right now. Bullshit software.

I don't even know where to start. See image below. Maybe you should contact tech support so we can help you find the folder.

[supercoe]

sure,

The language you've decided to use in this post will not be tolerated.

As pgmoney has already responded, this is a commercial app, they have support. It would have been a better idea to contact them and ask them why you are having a problem instead of flaming in your post.

I've looked through your older posts and have seen other comments made by you in the same fashion.

Consider this a warning that your rude behavior will not be tolerated here.

[Advantig]

OneClick 2.0.9.2 has been released.

Upgrades/updates are always free.

http://www.advantig.com/oneclick -or- http://www.vnchelpdesk.com

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Changes
---------

Version 2.0.9.2
----------------------------------
- Changed customer modules to prevent the program compatibility
prompt at the end of the session on Windows 7 systems.

[Advantig]

OneClick 2.0.9.3 has been released.

Upgrades/updates are always free.

http://www.advantig.com/oneclick -or- http://www.vnchelpdesk.com

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Changes
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Version 2.0.9.3
----------------------------------
- Changed Reboot option to auto-reboot the customer machine when
the customer module is uninstalled instead of asking. (optional)

- Updated WinVNC.exe to 2.0.8.2 SVN 510

- Updated VncViewer.exe to 2.0.8.2 SVN 510

[bigdessert]

I have had problems with this software running in service mode. It seems like any time we ever reboot a pc right after we hit ctrl+alt+del and enter a password we get booted from the connection. If we run the viewer again and enter the id again we connect back up again and take off right after we get in again. This is just an annoyance that hopefully we can get resolved.

server(xp sp2 and sp3 all connected to a corporate domain)
viewer(xp sp2 and win7)
repeater(linux repeater)

Please let me know if anyone has any ideas or has seen anything similar.

[tsume]

Reboot into safe mode doesn't seem to be working for me on my Windows 7 pc. I reboot into safe mode w/ networking and it doesnt reconnect at or after the welcome screen, even though it shows winvnc running in the tray. Sometimes it also prompts for the connection host.

If I hit stop remote support, let it finish uninstalling, and run the original oneclick.exe again i can get reconnected, but this requires action by the remote user

The increasing number of malware that requires PC to be in safe mode to remove makes this feature fairly important. I'm considering purchasing a license for this software to use to support customers instead of uvnc SC, and I really love the rest of it. This is the one feature that will make me take the jump when its working.

[Advantig]

OneClick 2.1.0.0 has been released.

Note to UltraVNC Single Click (SC) users...
OneClick is Fully compatible with your existing SC configuration files, icons, bitmaps and other customizations.

OneClick VNC HelpDesk is free for non-commercial use

Visit: http://www.advantig.com/oneclick -or- http://www.vnchelpdesk.com



Works with Microsoft Windows 8.1 / 8 / 7 / Vista / 2008 / 2003 / XP / 2000 in service mode, safe mode or application mode.

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Changes
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Version 2.1.0.0
- Updated the VNC Viewer & VNC Server to UVNC v1.1.9.6 for better
Win 8.0 & 8.1 compatibility & better safe mode booting.
- Added a signed uninstaler to the customer module to help stop
AntiVirus software from preventing customer module uninstalling.
- Fixed other minor compile problems.


Version 2.0.9.8
----------------------------------
- Build 201112101530 - Cosmetic fixes.
- Build 201108111400 - You can now set the number of seconds the
splash screen is shown by adding the SplashSeconds= tag to the
[OneClick] section in the ultraVNC.ini file located the SC Source
folder. Valid numbers are 0 through 10. Default is 5 seconds.
Setting it to 0 disables the splash.
Example:

[OneClick]
NoReconnectIcon=0
NoSafeModeIcon=0
NoStopIcon=0
NoToolBoxIcon=0
SplashSeconds=3

- Build 201106031400 - The customer module no longer waits for
the Splash.bmp to close. It continues installing while it
is being displayed.

- The customer module creator now creates the customer module in
the Documents folder if it can't write to the install folder.

Version 2.0.9.7
----------------------------------
- build 201103301200 fixes a bug in the Check for Updates feature.

- build 201103280900 Included and Automatic WebConfig File Updater
utility. This can be used instead of a dynamic DNS (DDNS) service
such as no-ip, dyndns, etc if you use WebConfig mode.

- The Customer Module Creator now auto-detects the public IP address
of the workstation it's running on and pre-populates the address
prompt so you don't have to look up the IP address manually if not
using a DNS or DDNS (such as No-IP or DnyDNS) address.

- The Popup Timer/Toolbox now does not start until Winvnc is launched.

Version 2.0.9.6
----------------------------------
- Build 201103171730 - Improved detection of existing UltraVNC server.

- Improved installation on machines running in a restricted user account.

Version 2.0.9.5
----------------------------------
- Build 201012122345 - The customer module is now created with the
date and time in the file name to make creating multiple customer
modules easier without having to rename the "OneClick.exe" file.
Example: OneClick-2010.12.11-16.46.23.exe

- Build 201012101645 - The "AfterCreate.bat" file in the OneClick
folder runs automatically after building a customer module. You
can use it to sign your customer module, rename it or run another
program etc. It passes the name of the customer module on the
command line (no path and no quotes) to the AfterCreate.bat file.
You can use the %1 variable to pass your variable to your command
or program. If your program needs the path or to include quotes
you will need to add them to your command line in the bat file.
You can also use it to call a batch file to automatically copy the
customer module to your shared drive or FTP it to your website.

Examples:

SignTool.bat %1
CodeSign.exe "%1"
ftp.bat %1

MyProgram "%1"

copy /Y "Customer Modules\%1" "Z:\Shared\Customer Modules"

copy /Y "Customer_Modules\%1" "SignedCustomerModules"
"..\_SignCustomerModule.bat" "SignedCustomerModules\%1"

- The Re-Connect Support icon can now be customized by replacing or
editing the icon0.ico file in the SC Source folder. If icon0.ico
does not exist the default icon in the WinvncSC.exe will be used.

- The Re-Connect Support and System Boot Configuration desktop icons
can now be disabled by adding the following lines to the UltraVNC.ini
file after the [OneClick] tag if they don't exist.
Do NOT add more than one [OneClick] tag to the UltraVNC.ini file.

[OneClick]
NoReconnectIcon=1
NoSafeModeIcon=1
NoStopIcon=1
NoToolBoxIcon=1

Set NoReconnectIcon to =1 to disable the "Re-Connect Support" icon.
Set it to =0 to enable it (default)

Set NoSafeModeIcon to =1 to disable the "System Boot Configuration" icon.
Set it to =0 to enable it (default)

NOTE: If you disable the "Re-Connect Support" desktop icon and
UltraVNC reaches it's maximum reconnect tries your customer
will have to use the Add New Viewer menu and enter the address info
(address::port and repater ID if applicable) manually to re-connect
or they will need to run the uninstall program (Uninst.exe) and
re-run the customer module to reconnect.

Version 2.0.9.4
----------------------------------
- The 1cToolBox and Stop Remote Support desktop icons can now be
disabled by adding the following lines to the UltraVNC.ini file
after the [OneClick] tag if they don't exist.
Do NOT add more than one [OneClick] tag to the UltraVNC.ini file.

[OneClick]
NoStopIcon=1
NoToolBoxIcon=1
NoReconnectIcon=1
NoSafeModeIcon=1

Set NoStopIcon to =1 to disable the "Stop Remote Support" icon.
Set it to =0 to enable it (default)

Set NoToolBoxIcon to =1 to disable the "1cToolBox" icon.
Set it to =0 to enable it (default)

NOTE: If you disable the "Stop Remote Support" desktop icon you
may need to use the popup toolbox or navigate to the install
folder to run the uninstall program (Uninst.exe) if your
UltraVNC.exe doesn't run it on exit.