updated March 31, 2007
Here is a quick howto for first time users. I am sure this has been posted before, but I hope this helps someone. The online docs were not 100% clear to me.
Start at this page:
and download the custom.zip and unzip it.
You only need 4 files from this zip file:
logo.bmp, icon1.ico, icon2.ico, and helpdesk.txt
(session will not be encrypted)
I changed the default logo.bmp to our company logo. If you do this it needs to be max colors 256, size 196x181.
I changed the top of the helpdesk.txt file. We have 3 people that do tech support here:
-connect 10.0.x.y:5500 -noregistry
-connect 10.0.a.b:5500 -noregistry
-connect 10.0.i.j:5500 -noregistry
(I changed our IP addresses for privacy concerns). Anyway, change the IP addresses for your set of people.
Also change the TEXTCLOSEBUTTON section to something like 'Exit' or 'Quit'.
Now create a zip file called remote_support.zip with the same four files.
Next, go to this URL:
I used the 1st form.
Username: foo Password: foobar
In the upload field, insert the path to your remote_support.zip.
In about 5-10 seconds, there will be a file called remote_support.exe.
Download this file -- it will be the file that you distribute to your end-user clients.
Now run Run Ultr@VNC Viewer (Listen Mode) from the Start -> Programs -> Ult@VNC Viewer folder. Your computer is now listening on port 5500 for incoming connections.
Finally, email the user the remote_support.exe (or put it on your website for them to download) and have them run it.
Once they run it, have them double click on the appropriate name. It may take up to 20 - 30 seconds for their VNC'd screen to show up on your display. Now you can operate and remotely control their computer.
Also if both ends are firewalled, you will have to change the settings on one end to allow port 5500 through.