PCHELPWARE Viewer and Creators Update issue

PCHELPWARE Viewer and Creators Update issue

Postby jamesblue » 2017-05-07 12:57

I have been using PCHelpWare Viewer 1.0.0.1 for about 8 years, using Direct Connection and it has worked on all versions of Windows, including 10.

But when Creators Update 1705 came out, the connection does not show the Remote Screen correctly. See pictures

I have tried using the Compatibility Troubleshooter, and also turning of the DPI options, turn off DirectX, Low Quality etc. The following is what I have tested.

Viewer on Creators Update does not work, on previous versions of Windows 10, it works, even if the Remote PC is using Creators Update it works.

Image

PS I have tried Single Click, but it left stuff on the PC, and did not seem to be as good as PCHelpWare, so if I can get it working again, I will stick with it.
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Re: PCHELPWARE Viewer and Creators Update issue

Postby nincillo » 2017-06-01 10:43

I have the same problem.

I can´t see screen of the remote pc. But the user in the other side can see that I move the mouse and even I can click in then desktop icons.

Help!!!!
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Re: PCHELPWARE Viewer and Creators Update issue

Postby jamesblue » 2017-06-01 20:10

I had another go trying to make it work, but the PcHelpWare Viewer does not seem to work under Windows 10 Creators Update, there has been various updates to Creators Update, but still the same issue.

Shame because PCHelpWare is a really good product.

@nincillo, i have just tested and I can see the mouse moving at the Remote end too.
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Re: PCHELPWARE Viewer and Creators Update issue

Postby pmva » 2017-07-07 11:11

Hi guys,

Same problem here. Any update on this?
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Re: PCHELPWARE Viewer and Creators Update issue

Postby jamesblue » 2017-07-08 09:59

Hi PMVA, I keep trying after each major Windows 10 CU update, but still not luck

UPDATE - I have just tested after the July updates, still no luck
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Re: PCHELPWARE Viewer and Creators Update issue

Postby mickael » 2017-07-12 07:49

Following a WINDOWS 10 17.03 update, I have the same problem.
Please help
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Re: PCHELPWARE Viewer and Creators Update issue

Postby jamesblue » 2017-07-23 15:41

I have tested with the latest Windows 10 Insiders Preview, same issue.

Basically the Remote PC can be any version of Windows 10, but the PC Helpware Viewer does not work since Windows 10 Creators Update.
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Re: PCHELPWARE Viewer and Creators Update issue

Postby Rudi De Vos » 2017-07-24 19:32

I will take a look after fixing ultravnc bugs, current no time todo both.
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Re: PCHELPWARE Viewer and Creators Update issue

Postby gmatanski » 2017-08-29 13:24

Hello,
I have the same problem. Is there a solution?
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Re: PCHELPWARE Viewer and Creators Update issue

Postby jamesblue » 2017-10-18 23:09

Just to let everyone know, Windows 10 Fall Creators Update does not fix the issue.


Thanks
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Re: PCHELPWARE Viewer and Creators Update issue

Postby Rudi De Vos » 2017-10-19 19:47

As this is a old software i need to know what you are using.
Soft is in archieve and don't know what you are using exact

Creators Update.. online creators ? uploadX.pl ??
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Re: PCHELPWARE Viewer and Creators Update issue

Postby jamesblue » 2017-10-19 20:24

Sorry i did not make clear what I meant Creators Update, that is the 4th edition of Windows 10, Fall Creators Update is the 5th edition.

Windows 10 1st, 2nd, 3rd edition were fine.


Thanks
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Re: PCHELPWARE Viewer and Creators Update issue

Postby Rudi De Vos » 2017-10-19 20:41

LOL
was looking for some updates we did...

Is this the pchelpware version with the 1SCDLL.dll
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Re: PCHELPWARE Viewer and Creators Update issue

Postby jamesblue » 2017-10-20 02:42

my 1SVCDLL.dll is version 1.0.0.1

Thank you
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